Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us and information generated when you use our services:

• Personal Identification Information: Name, email address, phone number, government-issued ID (when required for booking verification).
• Booking & Payment Information: Check-in/check-out dates, property preferences, and transaction details processed through secure payment gateways.
• Communication Data: Messages, inquiries, and feedback you share via email, WhatsApp, or our contact forms.
• Technical Data: IP address, browser type, device information, pages visited, and time spent on our platform (via cookies and analytics tools).
• Location Data: Approximate location if you grant permission, used to show relevant properties near you.

2. How We Use Your Information

Your information is used solely for the following legitimate purposes:

• To process, confirm, and manage your bookings and reservations.
• To communicate important updates, booking confirmations, and receipts.
• To personalise your experience and recommend suitable properties.
• To comply with applicable Indian laws, regulations, and legal obligations.
• To improve our website, services, and customer support operations.
• To send promotional offers and updates — only with your explicit consent.
• To prevent fraud, enforce our terms, and ensure platform security.

3. Sharing of Information

Skylight BNB does not sell, rent, or trade your personal information to third parties. We may share limited data only in the following circumstances:

• Property Partners: We share necessary booking details (name, contact, dates) with our hotel, resort, and apartment partners to facilitate your stay.
• Payment Processors: Secure, PCI-compliant payment gateways receive transaction data to process payments.
• Legal Compliance: We may disclose information if required by law, court order, or government authority under applicable Indian legislation.
• Service Providers: Trusted third-party vendors (analytics, hosting, communication tools) who operate under strict data protection agreements.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour. Types of cookies used include:

• Essential Cookies: Required for the website to function correctly.
• Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences for future visits.

You may disable cookies through your browser settings; however, doing so may affect certain website functionalities.

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption, secure servers, and restricted access controls. While we strive to maintain the highest security standards, no internet transmission is 100% secure, and we encourage users to exercise caution when sharing sensitive information online.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for a minimum of three years in accordance with applicable Indian tax and business regulations.

7. Your Rights

As a user, you have the following rights with respect to your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of any inaccurate or incomplete data.
• Right to Deletion: Request deletion of your data, subject to legal retention obligations.
• Right to Withdraw Consent: Opt out of marketing communications at any time.
• Right to Lodge a Complaint: Contact us if you believe your data has been mishandled.

To exercise any of these rights, please write to us at info@skylightbnb.com.

8. Third-Party Links

Our website may contain links to third-party websites, property listing platforms, or social media pages. Skylight BNB is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Skylight BNB services are intended for users aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in India.